Frequently Asked Questions

Alterations

  • We specialise at altering bridal gowns and outfits from all stores and brands. We also alter bridesmaids, ball gowns, mothers-of-the-couple, flower girls and other formal wear.

  • Standard alterations involve fitting the gown throughout the body, lifting the shoulder- usually by shortening the straps, cutting the hem and adding a bustle for the train.

  • Bespoke alterations are either complicated fit work or a design change. This could be that your gown doesn’t fit you in an area by more than one size or you want to add sleeves. We may need to order extra fabric and lace so book a consult early to see what can be achieved.

  • General alterations usually cost between $500 and $800 depending on the level of detail and alterations required. Any bespoke alterations usually start around $200 and range to $2000+ for extensive work. Everyone's budget is different, so it best to communicate this with us so we can discuss your options.

    We require a 50% deposit and the balance is due on collection. Click here for our full terms of service.

  • Alterations generally take 6-8 weeks to complete and we need to see you approx. 3 times over that period. Life gets busy leading up to the wedding, so many clients choose to book well in advance.

  • In most cases we can come up with a solution for you. To allow us to prepare for your consultation, please let us know if your gown is too big or too small and where you purchased it from.

  • Yes we can help! We often work with changing bodies but please get in touch with us as soon as you can so we can assess your gown and requirements. We may need to order extra fabric and lace early on, however it is likely that we won’t start the alterations until much close to the wedding when we have a better idea of your body size and shape.

Bespoke Design

  • The best way for us to know if we can help is to hear your ideas and see any inspiration images. If you would prefer to talk to us before booking a consultation please feel free to email or ring us and we’d love to discuss your idea.

  • We have access to a wide range of beautiful fabrics and laces so there is no need for you to provide fabric. However if you have already found something you would like to use please bring it with you to your consultation and we can discuss with you how we can make the fabric work with your ideas.

  • Custom designs begin at $2500 for bridal gowns and $500 for formal attire.

    We understand that every budget is unique, and we strive to create something that fits yours. The best way to explore your options is to share your budget with us so we can tailor the perfect design for you.

    We require a 50% deposit and the balance is due on collection. Click here for our full terms of service.

  • Consultation should be at least 4 months before the event date, however the full timeline depends on the design.

  • Yes, we make a range of bespoke veils and we have a small selection of stock veils available for purchase in our store.

Timeline

  • We recommend scheduling a consultation at least 2 months before your wedding for standard alterations and at least 3 months in advance for bespoke alterations. If your wedding is between November and March, please contact us now to secure your spot.

    Bespoke design requires a consultation at least 4 months before the event date.

    If you are changing weight, pregnant or post partum, we will make an individual plan for you. We usually leave the standard fit work until closer to the wedding day, however, we would like to see you as soon as possible to assess the situation.

    Unsure? Get in contact!

  • We do our best to assist whenever possible, but it depends on our current workload. Please contact us to discuss your situation. We can often recommend others who may be able to help, so do get in touch.

  • Our clients travel not only from across the lower North Island but also from various parts of New Zealand.

    Those that are able to make day trips usually visit every two weeks over 6 weeks with the final appointment being on a Tuesday-Friday. It can be easier to dedicate the time when spread over 3 months or longer.

    For those travelling further or with restricted time, staying for a few days in Palmerston North could be a better option. Talk to us today about your best plan.

  • Over summer, appointments are available Tuesday to Saturday.

    If you would like to pop in, please call beforehand to ensure availability.

Appointments

  • Yes! If you have three or more formal wear garments to be altered — whether that's a group of friends heading to a school ball, a bridal party, or simply several items of your own — we offer group consultations to get everyone sorted in one visit. Book a Group Consultation

  • Please bring your gown, any accessories you have and your shoes and underwear. Remember to pick comfortable shoes.

  • You can bring anyone you would like, however we have a small studio space so please keep guests under 4 people. We do allow children in our studio, however it is important to remember that we will need the brides full attention for most of the appointment, so small children who need constant supervision may need another adult to look after them.

  • Initial bridal consultations are booked for an hour whilst progress and final fittings are usually 30 min. All bridesmaid, ball gown and mother-of-the-bride appointments are booked for 30 min, except the 1 hour group booking.

  • Alena Hume is located in central Palmerston North, next to The Plaza shopping complex. The Churchyard Health carparks are available for use. You will find us in the courtyard beside Manawatu Hand Therapy — look for the wrought-iron gate. When you arrive, please make your way through the carpark towards the wrought-iron gate. Please ring the door bell on arrival, particularly if the room is occupied.

    Unit 8, Chancery Health Building
    16 Ashley Street
    Palmerston North

    062223189

  • Yes! If you need accurate measurements taken for a garment purchased or ordered elsewhere, you can book a Sizing Consultation. This is a short appointment where we take your measurements to ensure the best possible fit. Book a Sizing Consultation

Close-up of a bespoke floral lace hair piece — handcrafted bridal accessories by Alena Hume, Palmerston North

Other

  • Yes, we can repair your gown post-wedding, but we only take major repairs during winter. Get in touch with us to check availability.

  • Yes, we love restoring heirloom veils. We can advise on cleaning and repair any tears at your consultation. Our favourite is removing the floral headpiece from Mum’s veil to create a timeless cutie.

  • We can definitely help with that. Please bring the gown or item to the consultation and we can see what you might like to add.

  • We recommend that you go more with comfort than style for your wedding shoes, as you will be standing most of the day.

    If you remove your shoes straight after your ceremony, your hem will drag on the ground for the rest of the day. If you want to swap shoes during the day, try to pick shoes that are a similar height.

  • We recommend nude seamless underwear - especially under fitted dresses. For chaffing, a short leg can do wonders. We are happy to give advice during your appointments.